Returns and exchanges

Return or exchange a piece within 7 days of delivery, unused and unworn, with an unboxing video. Earrings cannot be returned, for hygiene.

Window
7 daysFrom delivery
Condition
Unused and unwornIn the original packaging
Damage or a wrong piece
Within 48 hoursOf delivery, with the video
Refund
7 to 10 working daysTo the original payment method, after approval

The conditions

From the Aristosil refund and exchange policy, in plain words.

Read the full refund and exchange policy

  • What can come back

    Rings, bracelets, kadas, chains and pendants, within 7 days of delivery: unused, unworn and undamaged, in the original packaging with the invoice, the tags and anything that came with it.

  • What cannot

    Earrings, for hygiene.

  • Damaged or wrong

    Tell us within 48 hours of delivery, with the unboxing video and photos of the piece.

  • Cancelling instead

    An order can be cancelled until it is dispatched. Once it has shipped, it is handled as a return.

The unboxing video

Every claim needs one: a return, an exchange, a missing, damaged or wrong piece. A claim without a valid video cannot be accepted.

  • Start before the parcel is open

    Begin recording with the courier parcel still sealed.

  • Show the label

    Show the outer packaging and the shipping label clearly.

  • One take

    Keep it continuous, without cuts or edits.

  • Show what is inside

    Show every piece in the package clearly.

How to return or exchange

Four steps, by email.

  1. Write to care@aristosil.com within 7 days of delivery, with the subject Refund/Exchange Request, Order ID.
  2. Attach the unboxing video, and photos if the piece is damaged or wrong.
  3. The team replies within 48 working hours.
  4. Once the piece is back and inspected, you hear whether the return or exchange is approved.

  • Refunds

    Prepaid orders are refunded to the original payment method within 7 to 10 working days of approval. Shipping charges are not refunded.

  • Exchanges

    An approved exchange is processed after a quality check; when the new piece ships depends on stock.

  • Return shipping

    For a defect or a wrong piece, Aristosil arranges the pickup. For other approved returns, the return shipping may be taken from the refund.

  • Questions first

    Not sure a piece qualifies? Ask before you send it.